Routine Appointments

All surgery consultations are by appointment and should be made at Reception or by telephoning during normal surgery hours.

Doctors Appointments

We offer a mixture of pre-bookable and book on the day only slots.  We also offer telephone consultations – please ask the receptionist when you make an appointment and ensure that we have the correct contact telephone number. Telephone consultations can be much quicker than coming to the surgery, especially if you only need advice. We have two phone lines to handle calls at busy times. Pre-bookable appointments can be booked up to four weeks in advance.

Practice Nurse/Phlebotomy Appointments

All appointments are pre-bookable for at least two months ahead.

What you can do

If you cannot attend for your appointment, please notify us as we can then offer this appointment to another patient.  Children under 14 should be accompanied by an adult except where not possible. However we will always try to help a child and will see them without an adult if needed.

Children under 16 attending for vaccination have to be accompanied by an adult. If more than one member of your family wishes to be seen by the Doctor, please make a separate appointment for each of them.

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Emergency Visits (during Surgery Hours)
Telephone 01803 559421

If the problem is an emergency, needing a Doctor straight away, please make this completely clear to the Receptionist.  In some circumstances (collapse, unconsciousness), you may be wise to telephone the ambulance service ( 999) at the same time.

Home Visits

If you are too ill to come to the Surgery and genuinely need a home visit, please telephone before 10.30 a.m. so that the Doctors can plan their calls. Routine visits are normally undertaken at any time between 12.00 - 5.30 p.m. and you should not expect the Doctor to arrive immediately following the end of the morning surgery.

Please only request visits if absolutely necessary as the Doctor can see three patients in surgery in the same time taken to do one home visit. The Doctor also has better conditions and facilities for sorting out your problem at the Surgery.

Home visits are not available to assist with problems of transport to the Surgery. If possible please leave a contact telephone number as the doctor may wish to discuss the problem prior to visiting.

Sometimes a visit from a District Nurse may be more appropriate and the team will decide if the District nurse should attend first.